Shipping Policy
At Sway&Co, we want to make sure your order arrives as quickly and safely as possible. Here’s everything you need to know about our shipping process:
Processing Time
Orders are processed within 1-3 business days, excluding weekends and holidays. You will receive a shipping confirmation email once your order has shipped, along with tracking information to follow your package.
Shipping Methods and Rates
We offer several shipping options to meet your needs:
- Standard Shipping: 5-7 business days (Free on orders over €50)
- Expedited Shipping: 2-3 business days (€8.99)
- Express Shipping: 1-2 business days (€14.99)
Shipping rates for orders under €50 will be calculated at checkout, based on the shipping method chosen.
International Shipping
We are proud to offer international shipping! International rates will be calculated at checkout based on your location. Please note that customers are responsible for any customs fees or duties imposed by their country of residence.
Order Tracking
Once your order ships, you will receive an email with tracking information. You can track your package on the carrier's website to get the most up-to-date information.
Missing or Lost Packages
If your package is missing or lost in transit, please contact our customer service team at [customer service email]. We will do everything we can to assist you and resolve the issue.
Address Accuracy
Please double-check your shipping address before placing your order. We cannot be responsible for packages sent to incorrect or incomplete addresses provided by the customer.